Scope of Service
- A completed visa or passport application delivered to, or collected by VisaRequest.co.za will, where possible be scanned for completeness by VisaRequest.co.za staff before being submitted to the relevant authority for consideration. Failure to find errors or omissions on applications shall not be construed as a breach of service.
- Where necessary VisaRequest.co.za will disburse on behalf of the Customer, the funds necessary to cover the costs of such submission to the relevant authority.
- Once the travel document has been collected from the relevant authority, VisaRequest.co.za will return the travel documents to the Customer. Should the Customer not have the necessary credit facilities or be in arrears with payment, then VisaRequest.co.za has the right to hold such travel documents until such time that the Customer has settled its account.
- VisaRequest.co.za will provide to the Customer, information regarding costs, requirement and application forms relating to the acquisition of travel documents. This information will be provided to the best of VisaRequest.co.za’ ability and knowledge at the time. VisaRequest.co.za will not be responsible should the information provided be in any way inaccurate or outdated.